FREQUENTLY ASKED QUESTIONS

All reservations can be made online on our website. To book your tour with us, click here. Once your booking is complete, you will automatically receive a confirmation email. For Private Tours and special requests, contact us at: clyde@bonnieandclydeurbantours.com. Last minute? Contact us directly via phone, What's App, Viber or Signal at +30 699 804 8028

Certainly! All our public tours can scheduled as Private Tours. We also build a tailor-made beer & food experience according to your travel needs. Our Private Beer Tasting sessions are also available on location. We come to you! Group size: from 1-20 participants. To inquire, contact us here: clyde@bonnieandclydeurbantours.com

We sure do! The people spoke & we delivered. Introducing our unique gastronomy experience Chania Villages Food Experience - Crete. A unique lifetime travel experience, presenting Crete's little-known areas, way beyond a downtown touristy food tour! Find details & availabilities here. Since 2026 we are offering a small group Food tour in Rethymno's Old town, as well. Find details & availabilities here. Also available as a Private Tour. Contact us here: clyde@bonnieandclydeurbantours.com.

Our #1 priority is delivering great tours. We feel confident that you’ll agree; taking our tour has been time well spent. If you don’t, let us know. We’ll make it right. Invite you on another tour. Refund it. Give you a voucher for a future visit. We know your time is valuable & we appreciate your choice to spend it with us.

- Customers will receive a full refund, or credit for rescheduling, if they cancel up to 24 hours prior to Tour start time. - Cancellations are only accepted by email: cs@bonnieandclydeurbantours.com - Customers will receive a full refund or credit in case of operator cancellation due to weather conditions or other unforeseen circumstances. We’ll be in touch if that's the case. - No-shows will be charged the full price.

Certainly! We can arrange for you, a private transfer from your accommodation to the tour meeting point and back to your accommodation, after the tour ends. Rates varies according the distance & the number of people. To request a transfer, one way or round trip, simply contact us here: clyde@bonnieandclydeurbantours.com

The meeting point will be automatically sent in your booking confirmation email. Kindly arrive at the meeting point 5-10 minutes prior to start time. You'll need to arrive to the meeting point by your own means (walking, bus, car, taxi or other). We may arrange a private transfer to/from your accommodation, to our meeting point; email us at: clyde@bonnieandclydeurbantours.com, to ask for a special rate, providing your hotel/accommodation location. Want our tips to get around Chania more easily? Use our Chania Transportation Guide. Planning to use a car? Downtown Chania, there are free & paid parking spaces in various locations. During Summer season, there is a high volume of cars looking for parking. Take our word for it - give yourself extra time ahead to park your car.

"There's no such thing as bad weather, only bad clothes." - Scandinavian Proverb Please wear comfortable shoes & weather-appropriate clothing (hats, sunglasses & a layer for sunset are recommended). We reserve the right to modify our tour routes & stops according to the weather conditions. As per our Cancellation Policy, customers will receive a full refund or credit only if a tour is cancelled by the operator, due to weather or other unforeseen circumstances. We’ll be in touch if that's the case.

- Weather-appropriate clothing (hat, sunglasses, layer for sunset) - Comfortable walking shoes (keep your flip flops for the beach) - Your water bottle to stay hydrated - Some cash for tips & purchases where possible is a good idea - For all Beer Tours: Valid Identification Card indicating you are at least 18 years old - Your enthusiasm!

All of our tours run in small groups (6-10 guests). The earlier you book, the better to make sure you have a spot! Book one or more of our tours here. Sales close from 3 to 24 hours before tour start time, depending the tour & availability. Last minute? Contact us directly via phone, What's App, Viber or Signal at +30 699 804 8028

We follow the governmental safety guidelines. ➤ Gear/equipment sanitized between use

This is an exciting time for the Greek craft beer scene which now has over 115 independently owned breweries (& counting). It is brewing with passion & quality. From classic crushable styles to wild beer experiments, international collaborations & festivals, Greek craft breweries have been raising the bar. We welcome all our guests into this awesome, delicious, emerging craft beer destination: Greece. On our Beer Tours in Crete, you will fall in love with our craft beer world — one sip at a time. Read all about it: CRETE CRAFT BEER GUIDE Part 1: East Crete Part 2: West Crete THE GREEK BEER MAP Get it here.

In short, the definition of Craft Beer means a small-scale, independently owned brewery with a passion for their work. At Bonnie and Clyde Urban Tours, we love good beer. We update the beer menu for every tour, showcasing top quality craft beers of various styles, matching guests' preferences & what's seasonal. Greek craft beer will blow your mind! You won't find any macro, multi-nationally owned beers here. Read more about what Craft Beer means here: What Is “Craft” Anyway?

Happy to help! Just get in touch with us: cs@bonnieandclydeurbantours.com